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Senior Vice President of Banking Operations


This is a Full-time position in Walton, NY posted April 1, 2021.

We’re hiring.n n Ubiquity is seeking a Senior Vice President to lead all operational aspects of our banking operations business.

This key leadership role is responsible for meeting and exceeding business objectives ensuring consistent achievement of all financial and operational KPIs for global Banking Operations.n nThe ideal candidate will be a strong operator and have extensive banking operations experience with a comprehensive knowledge of regulatory requirements for handling of customer disputes (Regulation E and Regulation Z), AML Monitoring, Fraud Monitoring and Investigations, Business and Consumer KYC, and Sanctions Checking.n nThe Senior Vice President of Banking Operations will manage, inspire and motivate a diverse and growing global team to ensure operational excellence, high employee engagement and service improvement is achieved.n n Responsibilities:n Accountable for operational leadership with a specific focus on delivery of dispute and chargeback support processes, Fraud Monitoring and Investigations, AML Compliance, and KYC/Sanctions Checking.

Extensive international travel to various service delivery locations will be required.

Collaborate with senior leadership in setting and driving organizational vision and operational strategy designed to accommodate the rapid growth objectives of our organization.

Provide day-to-day leadership and management to a service organization that aligns to the mission and core values of the company.

Ensure delivery of client KPIs including day to day service levels, customer experience, quality measures and compliance measures.

Proactively maintain regular engagement with key client contacts Responsible for the development of the operational talent pool by optimizing the skills of the existing team and in partnership with our internal teams attracting the very best external talent.

Establish succession planning and employee recognition to ensure key roles are filled and individual talent is recognized.

Manage teams to support goals of efficient and effective processes that produce compliant and error free processing.

Ensure policies, procedures, rules, laws, and regulatory expectations are aligned with the activities of the teams.

Prepare and present business reports.

Continuous identification and implementation of operational best practice through interaction with the wider team that improve the customer experience, employee satisfaction and company performance.

Manage and develop the operational client relationships by conducting operational client review meetings and day to day operational liaison within key workstream.

Set and review quality performance standards.

Responsible for business continuity.n n Knowledge, Skills, Experience:n Bachelor’s degree in related field or equivalent job experience in comparable role, MBA preferred 10+ years banking operations expertise with regulatory compliance experience (Reg E and Reg Z, Dispute and Chargeback experience) Diverse and progressively senior experience in operations with a minimum of five years in a senior management role Experience managing large, complex clients and providing leadership in a multi-site global contact center environment (1,000+ employees) Clear understanding of and experience managing U.S.

Dispute and Chargeback processes covering enrollment to investigation Strong financial acumen with commercial understanding and previous experience with multi-million P&L accountability Ability to translate business strategy into day to day delivery Strong business acumen and focus on operational excellence Ability to apply analytical thinking to troubleshooting and problem resolution Dynamic leadership skills Excellent interpersonal, verbal and written communication skills.

Ability to present information and respond to questions to a varying levels of internal and external partners.

Experienced in delivering highly effective coaching and feedback Stellar networking skills with the ability to make smart partnerships happen Passion for working in and managing a fast-paced, collaborative environment with ability to drive clarity and solutions; demonstrated resourcefulness in setting priorities and guiding investment in people and systems Domestic and international travel to support the needs of the businessn n We’re made of something different.

n n We act with empathy and urgency.

We treat our clients, colleagues, and community like members of the family.

We have grit, tenacity, and perseverance, and a proven track record of meeting and exceeding goals
– every person, in every role, for our company and our clients.

Think you have what it takes?

Join us!n n What We Do.n n Ubiquity delivers business process outsourcing and advisory solutions across customer service, technology, and operations.

Focused on transforming the customer experience through data, applied science, and an unprecedented passion for people, Ubiquity offers deep industry and practical expertise across four continents on behalf of 150+ brands and counting.n n We want you.n n We’re committed to creating an inclusive employee experience for all.

Regardless of race, gender, religion, sexual orientation, age, or disability, we believe that we’re at our best when everyone feels free to be their most authentic self.n nPowered by JazzHRn nFJ7KYBOVOW