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Call Center Represenative

Innovative Systems Group

This is a Contract position in Holtsville, NY posted November 18, 2020.

This is a contract position with our direct client. After training the position will be remote.

Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.

Fully documents customer interactions in real-time.

Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.

Identifies and escalates complex problems under direct supervision.

Works on a limited variety of problems of limited scope using defined procedures and practices.

Collaborates with fellow technicians and supervisor to solve problems.

Familiarizes self with new technologies, products and platforms.

Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.

Demonstrates strong customer service, communication and problem-solving skills.

Job Requirements:

Should have own laptop/phone for use on this project

High School or equivalent vocational qualification / experience Preferred Work Experience (years): Less than 1 year of experience Key Skills and Competencies: – Basic computer literacy with a working knowledge of the Microsoft Office Package – Customer service values / orientation – Solid professional work behaviors (attendance, teamwork, time management) – Communication skills (listening, providing clear and concise information, using proper language and grammar)