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Citizens Banker – Instore

Citizens

This is a Contract position in Rochester, NY posted November 16, 2020.

DescriptionCitizens Bankers devote their time getting to know their customers and building lasting relationships by providing trusted advice.

Using your strong communication and problem-solving skills along with your wide range of financial knowledge you will anticipate your customers wishes and address almost every need.

Your laser focus on delivering an exceptional experience means every customer leaves happy, not just today, tomorrow and for years to come.Are you outgoing?

Do you get satisfaction out of helping others and offering sound advice?

If youre a people person who enjoys building strong relationships with customers, then this is the job for youCitizens Bankers are the face of the branch.

Youll get to know customers personal financial goals and recommend tailored solutions to meet their needs like planning for the future, buying a home or opening a new credit card.

Not only that, but youll also introduce customers to new, more efficient ways of banking online, through our award-winning mobile app and ATMS.

Everyone in the branch environment thrives when you work together to meet individual and team goals.

You can also take advantage of training, coaching and career planning to grow your career into branch management or another exciting role at Citizens.A Day in the Life of a Citizens BankerBe the face of Citizens, presenting a professional, friendly and helpful appearance with every interactionWork closely with new and existing customers to understand their financial needs and deepen relationshipsProvide recommendations and assist customers with a wide array of financial solutions to satisfy their spending, saving, borrowing and investing needsHelp customers bank more efficiently using web, mobile and ATM bankingAcquire new customers through outbound phone checkups and in-store prospectingCollaborate with your partners in Wealth, Mortgage and Business Banking to help customers with more complex financial needsContact customers to schedule time to discuss their personal financial goalsProvide financial education and services to customers to help them fit banking into their everyday livesComply with all financial policies and procedures, state and local laws and regulationsWhat can we offer you?Meaningful work & relationships Youll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals.

Colleagues and leadership listen to your ideas and feedback.Commitment to community Youll flourish in a diverse, friendly and supportive workplace that lets you give back to the community through volunteering and donating to causes that are important to youRecognition & reward Youll see your hard work rewarded with financial incentives, promotions, growth and new opportunitiesTraining & development Youll grow your career through training, coaching, career planning and development that will enable you to branch off in any direction your talents and interests take youExceptional benefits Youll have access to medical and dental insurance, a 401K with corporate match, tuition assistance and discounts on student loan refinancing.

Youll also get a discount on thousands of gyms, studios and fitness centers.QualificationsWhat qualifications are we looking for?High School degree or GED required2 years of sales and customer service experienceStrong listening and customer service skillsAbility to effectively ask questions and identify needs to enhance the customer relationshipCommitment to building relationships through phone engagementsComfortable with using digital technology to support the delivery of business goalsAbility to problem solve and provide solutions to customer issuesAbility to strengthen relationships with teammates, business partners and specialists through collaborationSelf-motivated, confident and ability to multitask effectivelyAbility to work branch hours, which can include weekends and eveningsIf selected, candidates must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining a Unique Identifier from the Nationwide Mortgage Licensing System (NMLS).Preferred Skills/Experience:1 year cash handling experience preferredHours and Work ScheduleHours per Week: 40Work Schedule: Varies with branch needs and may include weekends and eveningsBe a great Citizen.Join us today.Why Work for UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities.

When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityIt is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependents reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A.

and each of its respective affiliates.