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Customer Service

Nesco Resource

This is a Contract position in Niskayuna, NY posted February 19, 2021.

APPLY TODAY!
We are seeking an experienced Customer Service Professional for our clients fast paced legal office. Candidates will enjoy great company culture, perks and benefits as well as compensation beginning at $16/hr with quick advancement to $18/hr. If you have past experience in a call center environment and you are looking for a long term career opportunity.

WHAT YOU WILL BE DOING:

  • Answering incoming phone calls, outbound follow-up, transferring calls as appropriate, responding to inquiries via live chat and website submissions
  • Utilize the electronic case management system to open new cases
  • Meet with ‘walk-ins to obtain the information necessary to determine whether they meet the firm’s criteria for retention
  • Other duties as assigned

WHAT YOU NEED TO BRING TO THE TABLE

  • Strong knowledge of PC applications, Windows, Microsoft Office (Outlook, Word, Excel)
  • Past customer service experience: recent call center preferred.
  • Excellent written and verbal communication skills
  • Polished phone etiquette
  • Professional presentation
  • Prior law firm/legal field experience a plus
  • Bilingual a plus

Send your resume via email today for immediate consideration. Job Screening and placement will happen quickly so don’t delay!
Email your resume to rhansen@nescoresource.com

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.