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Customer Service Representative


This is a Full-time position in Setauket- East Setauket, NY posted October 23, 2021.


Various Departments of Stony Brook CPMP: OBGYN, Pediatrics, Surgery, Dermatology and more.

Work Location – Various locations in Suffolk County (Commack, East Setauket, Stony Brook and St. James.)

Schedule – Full-time

Days/Hours- Variable, Monday – Saturday flexible/variable hours may be required. Evenings When Needed.


Would you like to work at a fast-paced, innovative facility which will provide you an opportunity to advance your career to the next level? Are you well-versed in providing top-of-the-line quality patient care and able to easily prioritize multiple tasks at once? At Stony Brook CPMP you will receive competitive pay, paid holidays, 403b, medical insurance that includes dental and visions, along with a flex spending account. Apply today!

SUMMARY: The incumbent under general supervision and according to established policies &procedures is responsible for accurately and efficiently answering and scheduling patient appointments. Requires a high-level problem solving and analytical skills with the highest ethical standards. The incumbent must be self-directed and self-motivated and able to multi-task in a dynamic, fast-paced environment with a high level of productivity and accuracy.

Required Qualifications :

· High School Diploma/GED.

· Minimum of 6 months of clerical experience.

· Must have excellent communication skills.

Preferred Qualifications:

· Experience working in physician practice.

· Experience in a call center.

· Experience with an appointment scheduling system.

· Must be proficient in Microsoft Office.

· Knowledge of medical terminology.

· Bilingual in Spanish

About Us

SB Clinical Practice Management Plan, Inc. (SBCPMP) offers a variety of employment opportunities in a variety of clinical and business areas for the Physician Faculty Practices of Stony Brook Medicine. The Physician Faculty Practices span across eighteen different practice specialties and more than forty five locations across Suffolk County. SBCPMP provides billing and clinical support personnel for the Physician Faculty Practices. Learn more about the extraordinary career opportunities available and start your new career at SB Clinical Practice Management Plan, Inc.

Job Requirements:

Job Duties & Essential Functions:

· High volume appointment scheduling and phone calls.

· Schedule appointments following protocols.

· Obtain, verify and input all information accurately into scheduling system.

· Conduct insurance verification.

· Provide customer service to patients.

· Demonstrate courteous and professional behavior when dealing with patients.

· Resolve patient inquiries or escalate for solution.

· Routing calls to proper departments.

· Perform all other duties as assigned by management.