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Customer Service Supervisor

ERMC Aviation LLC

This is a Full-time position in Flushing, NY posted January 8, 2022.

Job Description
All candidates must possess a real desire to lead an elite team of customer care professionals within our diverse airport environment. Successful candidates must be flexible in scheduling and be available to work a varied schedule based on need. Successful candidates will possess strong interpersonal skills and have a demonstrated track record as a leader and share in our common goal- to deliver the highest level of service here at this airport. Supervisors are leaders, mentors and coaches first, disciplinarians last.

PHYSICAL REQUIREMENTS:

Able to stand on your feet for extended periods of time
Able to lift and/or move items up to 50 lbs.
Must be able to climb, bend and kneel
Must be able to use your fingers/hands to use a keyboard or tablet
Must be comfortable driving a 15 passenger company van and transporting staff and equipment around the airport.

QUALIFICATIONS:

High School Diploma, GED or equivalent education required
Ability to use computer equipment, including Excel and Word programs
Demonstrated proficiency in report writing
Possess a valid New York Drivers License (ONLY)
Must be at least 18 years of age
Must be authorized to work in the United States
A minimum of 1 year of customer service or sales related experience is a requirement, airport customer service experience a plus
Must have a minimum of 2 years of supervisory experience
Must be able to work under stressful situations and have the ability to multitask
Bi-lingual a plus, but not required
Must have a professional appearance
On-Call Supervisors must be on-call at least 3 days a week.
Must be flexible enough to switch days off if there are any planned/unplanned Airport Emergency situations such as AirTrain Shutdowns.

NOTE: To work at the airport, you must be able to obtain a Port Authority I.D. You will be required to meet all Port Authority requirements. Job seekers will be required to get fingerprinted, which will review your record nationally. Job seekers must have no conviction, guilty plea or not guilty judgment by reason of insanity in the last 10 years.

Experience

Required

  • 1 year(s): A minimum of 1 year of customer service or sales related experience is a requirement, airport customer service experience a plus
  • 2 year(s): Must have a minimum of 2 years of supervisory experience

Education

Required

  • High School or better

Licenses & Certifications

Required

  • Driving License