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End User Support Analyst

Infinity Consulting Solutions

This is a Full-time position in New York, NY posted February 20, 2021.

Job Description – End User Support Analyst Responsibilities Responsible for following established guidelines and identifying and resolving problems. The individual at this level is expected to use independence of thought, though can refer more complex issues to other experts as needed. The individual is expected to contribute to workflow or process change and redesign, and to form a strong basic understanding of the specific products or processes. May also be accountable for regular reporting or process administration. User Support Identify and resolve support issues Desk side support for applications Log and track all user requests using the Ticketing Database On boarding new hires and training Process user termination requests Setup and deploy new workstations Operating System installs, application installations, configuration and testing Provide Early (7am) or Late coverage (7pm) Qualifications Minimum 5 years’ experience in a User Support, Systems Support, or Systems Administration role. Specific Trading Floor experience strongly preferred. Experience in a User Support, Systems Support, or Systems Administration role. Candidate must have thorough familiarity with Windows, and Microsoft Office applications. Installing software, patches, and updates on workstations and laptops. Troubleshooting and replacing hardware. Troubleshooting basic network, software, and printing problems. Managing Users and Computers through Active Directory and Microsoft System Center Configuration Manger (SCCM). Candidate should possess a strong knowledge of networking, and an understanding of Windows registry, User Administration, NTFS security, performance monitoring and reporting. High sense of urgency as a Trading Floor environment needs to be supported. Excellent customer service skills. Strong ability to deliver on time. Ability to recognize and remediate issues within the internal infrastructure. Strong verbal and written communication skills. Ability to work in a fast paced environment. Good influencing, relationship and stakeholder management skills. Self-motivated with the ability to work within stringent timeframes. Strong analytical and investigation skills. Strong team player. Knowledge of Windows server platforms a plus. Experience with Market Data Applications (Bloomberg, Refinitiv Reuters). Remote Access setup and troubleshooting via Citrix.