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Inbound Call Center Representative


This is a Full-time position in Buffalo, NY posted September 18, 2021.

Acara Solutions is hiring motivated and experienced Customer Support Representatives for our Amherst, NY based business partner.
Rate: 14.77/hr FIRM, Plus Wi-Fi Reimbursement
Current Hours of Operation: Monday
– Friday, 11am
– 8pm EST
Job Description Summary:
Provides service to customers who require assistance with issues involving their fare media cards and accounts.

Responsible for providing professional, knowledgeable and courteous call support to all cardholders, patrons and transit operators.

This position typically works under close supervision and direction.
Essential Job Duties and Responsibilities:
Answers all incoming fare media phone calls from customers.
Processes all faxes and emails inquires.
Performs all assigned tasks as quickly and accurately as possible.
Follows all established policies, procedures and written/verbal instructions.
Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible.
Answers all inquiries related to fare media.
Initiates outbound call as needed
Required Skills / Qualifications:
Minimum 6 months INBOUND experience in a Customer Service/Call Center.
Preferred Skills / Qualifications:
Ability to type 40 plus word per minute (WPM).
High school degree, or equivalent,
2 years” experience in a Customer Service/Call Center.
Some college coursework preferred.
Must be a good team player.
Must possess a positive attitude.
Able to work and respond in a high volume situation.
Willing to work extended hours.
Proficient in Microsoft Office.
Applicants for this position must be legally authorized to work in the United States.

This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
Aleron companies; Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, Viaduct, and Aleron’s strategic partner, SDI are Equal Employment Opportunity and Affirmative Action Employers.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.