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Lead Analyst, MAC Client Services – IT

Penguin Random House

This is a Full-time position in New York, NY posted April 1, 2021.

Penguin Random House, LLC.

is the world’s largest general trade book publisher.

It is a division of Bertelsmann AG, one of the foremost media companies in the world. The Desktop Support group within the Information Technology department is seeking a Lead Analyst, Macintosh Client Services to join their team.

Desktop Support Tasks:Troubleshooting and providing problem resolution for client service requestsEvaluating hardware and softwareResearching and diagnosing issuesEquipment movesComputer imaging, installations, and upgradesMaintaining computer inventory data in our FileMaker Pro databasePerforming special projects, as assignedRequirements:At least 5 years experience with Macintosh hardware and operating systemsExperience with troubleshooting desktop publishing software, including Adobe Creative Cloud EnterpriseSoftware deployment and asset management experience, preferably with UNIX scripting abilityStrong customer service skillsMust be detail-orientated, and be able to follow directionAbility to organize and prioritize your workloadAbility to work flexible hours, including the occasional overtimeExcellent verbal and written communication skillsMust be professional, collaborative and enjoy working in a team environment Creating deployment packages, deploying software, and managing deployments with our FileWave software deployment and asset management system is preferably but not required. Penguin Random House is the leading adult and children’s publishing house in North America, the United Kingdom and many other regions around the world.  In publishing the best books in every genre and subject for all ages, we are committed to quality, excellence in execution, and innovation throughout the entire publishing process: editorial, design, marketing, publicity, sales, production, and distribution.  Our vibrant and diverse international community of nearly 250 publishing brands and imprints include Ballantine Bantam Dell, Berkley, Clarkson Potter, Crown, DK, Doubleday, Dutton, Grosset & Dunlap, Little Golden Books, Knopf, Modern Library, Pantheon, Penguin Books, Penguin Press, Penguin Random House Audio, Penguin Young Readers, Portfolio, Puffin, Putnam, Random House, Random House Children’s Books, Riverhead, Ten Speed Press, Viking, and Vintage, among others.

 More information can be found at .Penguin Random House values the array of talents and perspectives that a diverse workforce brings.

All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.Company: Penguin Random House LLC Country: United States of America State/Region: New York City: New York Postal Code: 10019 Job ID: 125621125621Penguin Random House LLC