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Outreach Client Service Representative

DataStaff, Inc.

This is a Contract position in Canandaigua, NY posted June 26, 2021.

Looking for a company that helps serve the local community and provides an essential service? We also provide full training for those with customer service or community outreach backgrounds.

DataStaff, Inc. is seeking an Outreach Client Service Representative for a contract-to-hire opportunity in Canandaigua, NY.

This position will be remote due to COVID and once restrictions are lifted in the area the position will move to the local on-site office.

This position requires you to have a professional, quiet workspace, free from distractions with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.

Job Requirements:


  • Conduct face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations.
  • Assist clients with the enrollment/disenrollment process.
  • Receive, sort and process enrollment/transfer and disenrollment forms.
  • Review enrollment forms for accuracy and completeness.
  • Interface with staff and maintain professional and positive relationships with all community groups and clients.
  • Maintain updated knowledge of the New York Medicaid CHOICE Project.
  • Raise issues of concern and/or problems to the Field Operations Manager.
  • Process data entry tasks and submits daily reports.
  • Assist with the quality review of Data Entry work.
  • May be called upon to assist with data entry refresher/and or training
  • Assist Special Project Unit with the processing of enrollment correction, enrollment pending matching, error selection and data entry as needed.
  • Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

Minimum Requirements:

  • High School Diploma with 2 or more years of experience in human services or with the public
  • Experience making presentations to groups
  • Excellent organizational, interpersonal and communication skills
  • Computer Literacy is required.  Proficiency in Microsoft Office applications such as Excel, PowerPoint and Word
  • Knowledge of the community to be served
  • Ability to follow directions and handle pressure
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member as well as independently
  • Bilingual candidates are preferred but not required.

This role is available as a W2 position and offers competitive benefits.