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Outreach Client Service Representative

DataStaff, Inc

This is a Contract position in Fonda, NY posted July 12, 2021.

DataStaff, Inc. is seeking an Outreach Client Service Representative for a long-term opportunity in Fonda , NY.

This position will be remote due to COVID and once restrictions are lifted in the area the position will move to the local on-site office.

This position requires you to have a professional, quiet workspace, free from distractions with high-speed internet capability and a reliable PC/Laptop with Windows 10, webcam, smartphone and headset with microphone.

Candidates bilingual in Spanish preferred.


  • Conduct face-to-face outreach and enrollment services, including education on managed care options and public health programs, to clients at Medicaid offices, provider sites and or community-based organizations.
  • Assist clients with the enrollment/disenrollment process.
  • Receive, sort and process enrollment/transfer and disenrollment forms.
  • Review enrollment forms for accuracy and completeness .
  • Interface with staff and maintain professional and positive relationships with all community groups and clients.
  • Maintain updated knowledge of the New York Medicaid CHOICE Project.
  • Raise issues of concern and/or problems to the Field Operations Manager.
  • Process data entry tasks and submits daily reports.
  • Assist with the quality review of Data Entry work.
  • May be called upon to assist with data entry refresher/and or training
  • Assist Special Project Unit with the processing of enrollment correction, enrollment pending matching, error selection and data entry as needed.
  • Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template for this position.

Job Requirements:

Minimum Requirements:

  • High School Diploma with 2 or more years of experience in human services or with the public
  • Experience making presentations to groups
  • Excellent organizational, interpersonal and communication skills
  • Computer Literacy is required.  Proficiency in Microsoft Office applications such as Excel, PowerPoint and Word
  • Knowledge of the community to be served
  • Ability to follow directions and handle pressure
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to successfully execute many complex tasks simultaneously
  • Ability to work as a team member as well as independently

This role is available as a W2 position and offers competitive benefits.