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Tier 2 Audio Visual Field Technician

EOS

This is a Full-time position in New York, NY posted January 8, 2022.

WHO WE ARE:

EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.

We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO:

  • Act as technical expert on AV Installation Team – Commissioning and Programming included
  • Responsible for Software Upgrades and Commissioning of equipment such as Crestron and Extron hardware
  • Installation and de-installation of AV/TelePresence products
  • Configuration of endpoints and infrastructure
  • Preparation of room audits ensuring technology can work at optimum level
  • Performs preventative maintenance to insure equipment and room is ready for use
  • Responsible for identifying defective/failed equipment and providing solutions
  • Completion of Post Installation Assessments
  • Perform on site User Acceptance testing
  • Install software upgrades
  • Act as a point of escalation for technical issues and provide solutions for ongoing faults
  • Working as part of the EOS team providing AV solutions and services on site interfacing with the designated client in line with the customer requirements and service level agreement
  • Communicates with management team throughout the day, as it relates to assignments
  • Project reporting and updating
  • Document and report hardware failures also Manages Break/Fix and RMA requests as needed
  • Supervise, instruct and help with rack building processes
  • Travel to customer sites nationally as required

WHAT YOU NEED TO SUCCEED:

  • Must have technical experience with software upgrades/programs including the following equipment:
    • Control (Crestron, AMX, Extron)
    • Audio (BIAMP, QSC, POLYCOM)
    • Video (Cisco, Polycom, Zoom and Microsoft Teams)
  • Must have similar experience working on AV/ VC integrations
  • Must be agile, and exhibit a strong sense of urgency
  • Must be responsive, efficient, have excellent customer interaction, and exhibit a high level of professionalism
  • The ideal candidate will not find difficult tech problems deterring or frustrating, but intriguing and will welcome the challenge
  • Must be comfortable working in a fast-paced, demanding environment, under immense pressure. The pace requires independent and confident thinking, self-motivation and determination
  • Must be engaged in the process of technical development
  • Be eligible, willing and able to work and travel globally when required
  • Responsible and reliable, capable of working alone as well as part of a team
  • Good organization and time management skills with proven ability to manage multiple priorities
  • Good written and verbal communication skills
  • Must have critical thinking and problem solving ability
  • Be flexible and adaptable to change and hours of work, to meet the needs of the customer
  • Must be engaged in the process of technical development
  • Be eligible, willing and able to work and travel globally when required
  • Responsible and reliable, capable of working alone as well as part of a team
  • Good organization and time management skills with proven ability to manage multiple priorities
  • Good written and verbal communication skills
  • Must have critical thinking and problem solving ability
  • Be flexible and adaptable to change and hours of work, to meet the needs of the customer

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

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