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Salesforce Engineer II – Remote

Nice

This is a Full-time position in New York, NY posted December 12, 2021.

The Salesforce Engineer will help maintain and drive enhancements to our Salesforce.com platform.

This position will design and build VisualForce pages, complex triggers and custom objects.

The position is responsible for the solution design and development with-in Salesforce.com CRM and third party applications.

You will work closely with internal members of the sales, marketing, service and operations organizations. 

Major Functions/Responsibilities:

  • Create applications to interface with Salesforce and Salesforce.com
  • Evaluate existing processes and determine potential Salesforce-enabled enhancements
  • Oversee solutions design and delivery, including integration with existing architecture
  • Identify opportunities for automation in Salesforce
  • Manage daily support and maintenance of internal Salesforce instance, and conduct long-term improvement operations to ensure compatibility with evolving requirements
  • Communicate with project managers, clients and other engineers to design cohesive project strategies and ensure effective collaboration throughout all phases of development, testing and deployment
  • Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet corporate and department goals successfully
  • Collaborate with various internal departments, including marketing, product development and operations, to ensure Salesforce environment supports internal needs relating to functionality and performance
  • Follow the company Code of Ethics and CXone policies and procedures at all times.
  • Communicate in an effective and professional way with customers in and outside of CXone. 

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises.  This job description does not constitute a written or implied contract of employment. 

Required Education, Experience, and Specific Job Related Skills

Education Requirement:

  • Bachelor’s degree in Computer Science, Business Information Systems or related field or equivalent work experience is required.

Experience Requirements:

  • 5+ years experience developing in Salesforce.com2+ years experience with operational support of Salesforce.com
  • Excellent verbal and written communication skills are essential
  • Salesforce Certified Platform Developer I
  • Software skills with the following core competencies: Force.com Platform (Apex, VisualForce, SOQL, Unit Testing), JavaScript, jQuery, HTML5, Responsive Design Development (Angular, HTML5 or similar)
  • Understanding of system and data integration architecture and a strong understanding of relational databases (MySQL, SQL Server, Oracle, etc).
  • Must have hands-on administration, configuration and development skills with the latest Salesforce.com releases
  • Experience working with a development team including, Project Manager, Business Analyst, Quality Assurance and other Salesforce Developers. 

ABOUT NICE CXone:

NICE CXone makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics.

NICE CXone provides the world’s #1 cloud customer experience platform, NICE CXone™, combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.

NICE CXone is a part of NICE (Nasdaq: NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.