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Senior Systems Engineer


This is a Full-time position in New York, NY posted October 23, 2021.


Job Title: Workspace Services Operations

Department: Enterprise Infrastructure Services

Location: New York City



Department Overview:

Enterprise Infrastructure Services are responsible for delivery and architecture of Nomura’s Core IT Infrastructure. Encompassing Cloud and Digital Technology, Systems Monitoring, Orchestration and Automation as well as more traditional enterprise IT Platforms (Storage, Servers, Virtualization, Networks & Database). EIS offer technology services that underpin the banks application landscape, and provide front to back end user services that operate across technology and business disciplines. Offering an ever broader range of career options, EIS provide not only technology pathways in development, product engineering or technical support, but provide consultative services that form delivery of solutions within the bank spanning Business Analysis, Project Management and Governance.


Team Overview:


Workspace Services are responsible for client facing technologies used across Wholesale with close collaboration with the other Group companies. The team operates a global 24×7 “Follow The Sun” (FTS) support model with regional teams based in London, India, Japan, and America. The unit is split into the following functions delivering the overarching Digital Transformation Strategy:


· Mobile Messaging and Collaboration (Exchange, Webex, MobileIron, Outlook, Apple)

· Desktops Services (Windows 10, Office suite, SCCM, Citrix, VMWare VDI, VPN, Office 365)

· Voice and Voice Operations (Cisco IPT, Jabber, Trader Voice, Video Conferencing )


Working closely with Engineering, Workspace Services deliver the platforms and drive adoption across the wholesale function while ensuring operational excellence. This is a global team who work very closely across regions to deliver consistent technologies and processes.


Role / Principal Accountabilities:

The team is a newly formed function with experience from a variety of IT backgrounds, but all have a focus on automation and process improvement delivering an SRE style function for Workspace Infrastructure. This is a great opportunity to get involved with new technologies and help shape Workspace transformation within Nomura.

The role will involve working closely with the Global Operations and Engineering teams to implement key projects within the Workspace domain, including the onboarding of new platforms such as Microsoft 365 and MS Teams. This will be a key accountability for this role.

Key to this role is management skills. We expect the successful candidate to line manage a small team of experienced engineers. This will involve day to day line management, task management and performance management. This role will also be part of the regional Workspace Services Management team.

The successful candidate will be expected to have the same ethos and appetite for automation, and a background that includes work with either, Microsoft365 or Azure. We would also expect the candidate to have a proven track record in delivering Agile working methods.



Job Requirements:

  • Skills & Experience Required:


    • Subject-matter expert knowledge of Microsoft Azure/Office365/ Windows 10
    • Subject-matter expert with Powershell, Python and Windows Script Host scripting technologies
    • Working knowledge of Microsoft Products (Office suite, SCCM, Exchange, Active Directory)
    • Extensive use of Configuration Management Solutions providing the ability to deploy, patch and maintain workspace endpoints.
    • Extensive working knowledge of Citrix and Remote Access technologies
    • Knowledge of CI/CD and Evergreen Technology management
    • A good awareness of audit, compliance, change control processes and procedures. Candidates will have spent a part of their career working in a mature organization with a well-developed audit control framework.
    • Extensive experience of supporting largescale infrastructures including availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.


    Skills & Experience Desirable:


    • Project management skills. A candidate with a proven ability to be able to present, plan, budget, design and implement would be preferred
    • Hosted e-mail solutions.
    • Working knowledge of Digital Client Technologies such as VMWare, VDI and Citrix
    • Working knowledge of SAN technologies
    • Development knowledge C#, VB, Python, etc.
    • Exposer to test automation tools sure as (Cucumber, Jenkins, GITLab, Add mobile here)