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NOC Technician – Level 1

Custom Computer Specialists

This is a Full-time position in Hauppauge, NY posted April 29, 2021.

RESPONSIBILITIES Remote and on-site desktop and user support using remote support applications Createupdate and escalate user tickets as needed Acknowledge pre-configured alerts and perform basic troubleshooting steps Support Basic Network Support Load and configure desktop OS for standalone operation and basic network connectivity Configure and troubleshoot desktop applications and upgrades such as MS Office Install and configure desktop computer and peripheral hardware upgrades Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals and mobile devices Perform hardware and software troubleshooting Integrate hardware into existing LAN environments. This includes establishing network, file server access, configuration of email and print server connectivity Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubsswitches within local environments Install, integrate, troubleshoot and solve network client operation problems Basic Active Directory ndash Changing user passwords, moving user accounts to different OUs, unlocking accounts, joining computers to a domain, etc. Physical network troubleshooting ndash drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc. QUALIFICATIONS A successful individual will need to have the following skillscharacteristics Experience in a Help Desk or User Support environment PC hardwaresoftware, server hardware and latest operating systems, network connectivity and communications Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems. Ability to troubleshoot SaaS based applications Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016201320102007 Administer Active Directory users and groups Configuration, installation, integration and troubleshooting of various network devices such as printers, wireless access points Strong Knowledge of internetworking concepts TCPIP, DHCP, DNS Must possess a strong knowledge of clientserver computing Ability to quickly learn and follow complex procedures Excellent communication, customer service, time management, and organizational skills Professional verbal communication skills a must Customer oriented, self-motivated, ambitious and dedicated team player Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed) This individual should also have had the following experiences 1+ yearsrsquo experience in the IT support service industry Ability to multitask and dynamically prioritize tasks with proven time management Ability to work independently, as well as in a team environment Self-starter that exhibits a high level of attention to accurate detail Although not requirements, other desirable attributes include College degree in technical or business, or equivalent industry experience Microsoft Windows certification strongly preferred A+, Network+, Security+ are highly desired Industry certifications from manufacturervendors such as Microsoft, Apple, IBM, HP, and Cisco Group Policies scripting VMWare support Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career! EEO Statement Custom Computer Specialists is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other protected characteristic.