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Admissions Officer

University Support Services

This is a Contract position in Great River, NY posted November 22, 2020.

University Support Services LLC (USS) is the North American correspondent for St. George’s University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies.  SGU has helped change lives through its more than 20,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world.

The Admissions Officer is within the Office of Marketing, Recruitment and Enrollment Operations (MREO) and provides support to prospective students interested in SGU’s School of Medicine (SOM). The Admissions Officer works with students from the point of initial inquiry through matriculation, providing information and guiding students through the admissions process.. This role is responsible for providing the “first impression” of the University to a prospective student and is the starting point of the Admissions process.

The Admissions Officer guides qualified prospective students through all of the options available in the chosen career path.  The Admissions Officer is critical to achieving the goal of the Admissions team, which is to inform, guide, and present qualified applicants to the Committee on Admission, and to ensure a smooth transition to campus for students who are accepted.   The priority responsibility is on the Medical program, but the Officer must be conversant in all University programs, the possibilities after graduation, and be able to clearly articulate all the benefits of the various entry points and programs. The Admissions Officer will partner in a close and collaborative way with the Admissions Coordinator and colleagues responsible for Field Recruiting, and will report to the Director, Admissions.

Essential Functions
Serve as the primary point of contact for prospective students, providing the highest quality customer service and support while guiding the applicant throughout the application process.
Exhibit a passion for building meaningful relationships with prospective students built on earning trust and interpreted as a providing a concierge-type service.
Understand the programs, the postgraduate possibilities, the other possible options each student, and the benefits of SGU’s programs for those who are qualified.
Maintain working knowledge of SGU admission policies to be able to answer frequently asked questions and troubleshoot problems.
Advise prospective students on the University’s programs, curriculum, calendars, performance outcomes and financial considerations.
Work with the team and the managers to ensure that inquiries and applicant concerns are serviced in a timely and appropriate way throughout the admission cycle to enrollment.
Coordinate with an Admissions Coordinator to ensure a seamless student-centric journey from initial inquiry through matriculation.
Facilitate the completion of applications in a timely manner, following up on any necessary documentation. Present applications for review by the admissions committee.
Work with other team members to mitigate the melt of accepted students and to provide a smooth transition to campus of all deposited students.
Utilize the wide network of faculty, students, alumni, financial aid, Office of Career Guidance, and other support staff who might help prospective students make an informed decision.
Maintain confidentiality of prospective student information.
Be thoroughly conversant with the various scholarship programs and financial aid available to students.
Open, review, and triage all incoming Admission inquiries –calls, mail, email, Live Chat, etc. and service all in accordance with standard operating procedures.
Understand Admission requirements, and equivalency to US, from all targeted countries of recruitment (Dependent on region of focus).
Identify concerned candidates and escalate to senior management for timely intervention.
Performs other duties and projects as assigned.

Essential Knowledge, Skills & Abilities
Dynamic individual who on a daily basis demonstrates passion, heart, positivity, and teamwork.
Well-spoken and articulate; strong interpersonal skills with ability to communicate well both written and verbally.
Understanding of appropriate communication via email, text, and social media.
Genuine interest in helping students achieve their dream of becoming a physician.
Strong commitment to outstanding customer service.
Able to effectively and proactively build relationships with peers, University staff, and administration.
Able to work well under pressure and in a fast paced, dynamic environment.
Significant organizational skills with ability to set priorities, identify and solve problems, and be responsive to customer care.
Ability to represent the Office and the University in a highly professional manner.

Qualifications
Bachelor’s Degree
One to three years of proven experience in university admissions, recruitment, or outreach in a fast-paced, goal-oriented operation
A strong customer service orientation and ability to utilize relationship building techniques
Excellent written and oral communication skills
Strong computer & organizational skills
Experience with Student Information Systems, such as Ellucian Banner preferred.
Knowledge of customer relationship management (CRM) use is preferred

Hours and Travel
A typical work week is 37.5 hours Monday through Friday 9am to 5pm.
Flexibility and willingness to work evening hours and weekends in support of peak-time initiatives and student availability.
Flexibility to work hours outside of normal business hours to accommodate students in various time zones.
Flexible hours required to implement initiatives and execute deliverables.

We Are
Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC
University Support Services LLC (USS) is the North American correspondent for St. George’s University (SGU), a leading center of international medical education, drawing students and faculty from 140 countries to the island of Grenada, in the West Indies.  SGU has helped change lives through its more than 21,000 alumni, which include physicians, veterinarians, scientists, and public health and business professionals across the world. USS is a Delaware limited liability company located in Great River, New York providing administrative services and functional support to SGU.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.