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Centivo Corporation: Member Care Specialist (Experienced) – Buffalo

Centivo Corporation

This is a Full-time position in Buffalo, NY posted September 16, 2021.

Do you feel rewarded helping customers?As a Member Care Specialist, you will help create energy around Centivo, a new type of healthcare plan, providing members and healthcare providers high-level support on inquires and education of Centivo products: applications, site, and tools.

You will be a key part of how Centivo provides a great member experience as you will be helping members navigate the healthcare system.

And with the support of your team members and supervisors, you will research and respond to complex inquiries, interactions and sensitive cases using provided programs, tools, and outreach.Do you have a passion for hands-on problem solving?

Do you love helping others by sharing your customer service knowledge?

At Centivo, you document all interactions while ensuring proper processes and procedures are followed.

You use amazing people skills to work externally with members and providers and collaborate internally with team members on special projects as assigned by Member Care leaders.We’d love you to have:High School diploma or GEDAn ability to deliver amazing customer service experiences and aid and empathize with others during times of stress and confusionA desire to disrupt the healthcare systemWhere you will be working:This position will have openings and training set up in Denver, CO and Buffalo, NY with consideration for candidates that are located outside these office spaces.

?Pay and benefits:$20 to $24 per hourBenefits: 401(k), Dental insurance, Disability insurance, Health insurance, Life insurance, Paid time off, Vision insuranceSupplemental Pay: Bonus payHelp us disrupt the healthcare industry…Apply Today!Centivo is a new type of health plan anchored around leading providers of value-based care.

Centivo saves self-funded employers 15 percent or more compared to traditional insurance carriers and is easy to use for employers and employees.Centivo’s mission is to bring affordable, high quality healthcare to the millions of working Americans who struggle to pay their healthcare bills.

With Centivo, employers can offer their employees affordable and predictable costs, a high-tech member experience, exceptional service, and a range of benefit options including both proprietary primary care-centered ACO models as well as traditional networks.

An alternative to traditional insurance carriers or third-party administrators (TPAs), Centivo builds proprietary networks and offers all of the technology and service to fully administer health benefits.Employers get a benefits solution that saves them money, provides full transparency into costs and data, and allows them to offer a range of benefit options to meet the needs of a diverse employee population.

Employees and their families get quality care at affordable and predictable costs, a partner to help them navigate the healthcare system, and a great member experience.With offices in Buffalo, NY, Denver, CO, New York City and Stamford, CT, Centivo is backed by leading investors including B Capital Group, Bain Capital Ventures, Bessemer Venture Partners, Company Ventures, Define Ventures, F-Prime Capital, HarbourVest Partners, Ingleside Investors, Maverick Ventures, Nassau Street Ventures (an AVG fund), Oxeon Investments, and Rand Capital.