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Customer Relations Specialist (Seasonal with Permanent Potential)

Orkin LLC

This is a Contract position in Niagara Falls, NY posted April 27, 2021.

At Orkin, our purpose is to help protect the world where we live, work, and play. Our Customer Service Specialists are committed to this purpose. Our Customer Service Specialists are fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career! The Successful Customer Service Specialist Will . . . Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and: Contact customers to schedule and confirm service appointments Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate Schedule & communicate with Service Technicians to meet customer requirements Perform outbound calls to customers to follow-up on service received Perform outbound calls to customers regarding outstanding account balances Receive payments from past due customers Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules Reschedule unserviced accounts within 24 hours Answer inbound customer service calls with an open, friendly greeting Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs Use strong communication skills to communicate/empathize with customers Work well within a team Participate in quality assurance processes/programs/initiatives as requested If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team! We Offer Competitive hourly pay Quality, comprehensive training programs Why Orkin? Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM The Pest Management Industry is growing and is a recession resistant line of business Orkin is financially stable and growing as the largest subsidiary ofRollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Are you ready to take your CAREER to the next level? Requirements: We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations. Keywords: customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivableExperienceRequired2 year(s): Proven customer service experience1 year(s): Proficiency in MS Outlook, Word and ExcelPreferred3 – 4 years: Scheduling or dispatch experience in a service industry a plusLess than 1 year(s): Scheduling or dispatch experience in a service industry a plusSkillsPreferredSelf-ManagementCommunicationCustomer FocusCustomer ServiceInfluencing OthersProblem Solving AbilityBehaviorsRequiredDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityMotivationsPreferredAbility to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organizationSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of tasksFinancial: Inspired to perform well by monetary reimbursementEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)