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Deployment Lead

Opentrons

This is a Full-time position in New York, NY posted April 8, 2021.

Job SummaryThe Deployment Lead is responsible for bridging the gap between Presales and Customer Success to ensure the client has a seamless onboarding experience from kick-off to their go live date.

This role will be crucial in facilitating deployments to assist with expediting launches while working with customer success to improve processes and documentation.The ideal candidate will have experience in project management, have a focus on providing great hospitality, and enjoy taking the initiative to complete tasks efficiently and accurately.What Youll Be DoingLiaise between customers, internal departments, and partners to provide clear and accurate project plans and deployment documentation to customersCollaborate with Deployment Managers across multiple projects in various stages to facilitate efficient and successful launch of customersLead onboarding conversations with customers and help navigate customers through the deployment and onboarding processReport daily progress on customer statuses and assist in troubleshooting issues impeding a launchDocument accurate and complete customer details in our CRM softwareEnsure customers receive optimum levels of service and maintain high levels of customer satisfactionIdentify areas for process improvement or gaps in existing documentation and document/share learnings with teamWork in tandem with the Customer Success Management Team to ensure a seamless transition following customer launchContribute to the creation & maintenance of process related ‘best practice’ methodologies, training and documentationExport data from various tools and analyze/evaluate trends, compiling data for leadership reportsWhat Well Expect From YouBA/BS Degree3 years working experience as an Account/Project Manager or Deployment Lead in a lab or hospital environmentOutstanding ability to clearly and tactfully articulate problems and resolutionsHighly organized with impeccable project management skills and the ability to manage competing prioritiesA self-motivated, quick learner who enjoys working in a fast-paced environmentPrior SFDC experienceNice to have:1+ years of experience working in a fast-paced start-up environmentOpentrons is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.Department: