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Front Counter Associate

Irish Welding Supply Corp

This is a Full-time position in Buffalo, NY posted April 29, 2021.

Summary: Responsible for providing customer service and managing incoming calls to the company by performing the following duties.

Duties and Responsibilities include the following. Other duties may be assigned.

  • Responsible for handling all incoming calls from customers, vendors, and other persons.*
  • Performs outgoing calls to check on customers product ordering and bulk CO2 tank fill percentages.*
  • Assists all customers and persons that come to front counter.*
  • Inputs orders from customers for product and service.*
  • Performs cash register functions for orders from drivers and customers at front counter.*
  • Assists salesmen with customer account inquiries.*
  • Creates purchase orders for bulk CO2 drivers and truck maintenance*
  • Manages email communication with customers.*
  • Acts as a liaison between Sales, Dispatch, Service, and Accounts Receivable Departments for incoming customer calls.*
  • Informs manager of special requests or changes to customer accounts.*
  • Resolves customer concerns by identifying the best solution and sending any corrections or adjustments to the appropriate department.*
  • Responsible for making sure proper liability release forms are signed by customers purchasing dry ice, gases, or propane.*
  • Examines certification dates on customer owned cylinders and propane tanks to verify they are within current date specifications.*
  • Responsible for staying informed with any changes made to operating procedures and products that are stocked.*

Education/Experience:
High school diploma or general education degree (GED); or equivalent combination of education and experience.

Knowledge, Skills and Other Abilities:
Ability to professionally communicate with customers and coworkers.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is frequently required to stand, walk, and reach with hands and arms. The employee is occasionally required to taste or smell. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and vibration.

The noise level in the work environment is usually moderate.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Math Ability:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills:
To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, and order processing software.

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