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Head Of Growth


This is a Full-time position in New York, NY posted April 29, 2021.

At Bitly, we believe in the power of the link
– to start a conversation, build a relationship or grow a business.

Our mission is to turn every link into a catalyst for connections.

It’s what motivates us to help people share, promote and engage everywhere on the Internet.

We do this by being relentlessly product-focused, fostering the free-flowing exchange of ideas, and inspiring people around the world to dream up new ways of using Bitly.

As Head of Growth, you will be responsible for executing the company’s user acquisition and retention strategy.

You will own the customer journey, partnering with a cross-functional team of marketing, analytics, product, and engineering team members to drive revenue and adoption for a platform used by millions of people around the world to share, connect and ignite action.

This role is for individuals who are innately driven to have a huge impact on their company’s revenue and growth.

The ideal candidate will be an experienced growth hacker, who brings a unique combination of creativity and analytical rigor to every endeavor.

Bitly has a ubiquitous brand that drives 8+ million monthly website visits (through direct and organic search) and has an installed base of 2.5+ million monthly active users on its free platform.

The key question for you is: “How do you want to activate this audience?”

Develop Bitly’s growth strategy and roadmap for all stages in the funnel Own user acquisition, user retention, and all parts of the customer journey, working closely with cross-functional teams to launch effective growth and adoption strategies  Implement data-driven and creative experiments to identify new opportunities and enhance velocity though the entire funnel  Leverage data to generate quantitative and qualitative insights that enhance the customer journey Partner with Marketing to execute paid, owned, and earned activities that complement Bitly’s installed base of organic traffic and users Connect user acquisition and retention to the company’s branding strategy, content goals, and product positioning to create unified messaging across all communication channels Perform customer segmentation analysis and find new ways to optimize those customer segments across multiple channels Work closely with Bitly’s leadership team to inform company strategy, prioritization, competitive positioning, and market communication  Partner with the Product & Engineering team to build growth loops that shape the platform and customer experience  Partner with the BI & Analytics team to analyze (and act on) launch reports that include user behavior analysis, acquisition funnel insights, unit economics, and other KPIs Design, hire and lead a talented growth team Build a strong culture of growth experimentation Become a visible leader in a fast-paced, high-growth company
Must Haves
5-10 years growth and acquisition leadership experience for a SaaS software, ecommerce, consumer application, or similar high-growth technology company Previous experience in growing adoption from thousands to hundreds of thousands paid customers Proven experimental approach and analytical foundation & mindset Strong knowledge and experience with “AARRR” framework Track record of leveraging brand positioning and storytelling Knowledge of SEO, email and drip marketing, referral and partnership programs, viral loops and other user acquisition strategies  Experience connecting user acquisition and retention strategies to content marketing, word of mouth amplification, and community development Comfort with managing multiple simultaneous projects and campaigns Experience motivating and challenging teams and individuals at all levels of an organization, both directly and cross-functionally Strong communication and leadership skills Incredible resourcefulness and empathy to guide teams toward decisions  Curiosity to learn and collaborate with your colleagues  Desire to act and get great things done!

Our Values
Customer First.

We are fiercely committed to our customers success.

Our Job is to ensure that our trusted platform, performance, and people help customers achieve their goals Growth Focused.

We are building a fast growing, healthy business powered by quick learning, constant optimization, and data driven decisions R.E.S.P.E.C.T.

We are a team that respects each other and values diversity and inclusion.

We treat others as we’d want to be treated and uphold the highest levels of integrity in everything we do >(!=) Greater than, not equal to.

We are driven to win, bring our “A Game” to work each day and deliver exceptional results Do or Do Not, There is No Try.

We say what we are going to do and we do it
Employee Benefits
Competitive Salary + Stock Options  Comprehensive and competitive medical, dental, and vision insurance (all LGBT friendly)  401k with up to 4% employer match  One Medical membership: Doctors you can text, call or email 24/7 and receive access to expert insurance guidance where available Wellness reimbursement program Partial cell phone service reimbursement  Voluntary LegalShield for legal services and IDShield for identity theft protection Unlimited vacation, personal time, and flexible work from home policies  Full support for remote work during COVID-19, including a home office and separate WiFi stipend  Generous parental leave policies; maternity and parental leave for growing families Budget for professional development opportunities, including courses and conference attendance  Company sponsored volunteering opportunities (when it is safe to do so) Applicants must be currently authorized to work in the United States on a full-time basis.

If you are based in California, we encourage you to read this important information for California residents linked here .

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status.

Above and beyond discrimination/harassment based on “protected categories,” Bitly also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office.

Whether blatant or hidden, barriers to success have no place at Bitly.