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Help Desk Specialist

I-Link Solutions

This is a Full-time position in Albany, NY posted February 23, 2021.

Job Position Title Help Desk Specialist Job Location Albany, NY Duration 30 months Job Description Short description of the Position This project will result in deployment, training and support of TraCS (Traffic and Criminal Software) to over 350 police agencies across the state of New York. This application is used for electronic traffic ticketing as well as incident and accident reporting. Provide a list of the day to day tasks to be performed by the Selected Candidate Assist end-user customers and resolve userrsquos technical problems. Ghost PCrsquos when necessary. Manage user accounts. Maintain inventory of equipment and software. Perform hardware repairs on PCrsquos and laptops, printers and bar code scanners. Assist in the setup and installation of TraCS software. Setup and troubleshoot and administer Oracle, MS SQL and Access databases. Support and troubleshoot application issues. Coordinate and Conduct classroom style trainings to local police agencies. Develop training materials such as FAQs, how to guides, manuals, course curriculums, CDDVDs. Conduct testing of application. Develop test plans for testing application. Set up and take down conference room technologies for vendors, presentations, training, classes, etc. Create and Coordinate Install Schedules. Install and Troubleshoot SPIDER Application. Install and Configure IISFTP for multiple operating systems. Setup, Test and Troubleshoot wireless solutions. Coordinate with Local Agency IT Staff for the implementation of TraCS. Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS. Requested Qualification 60 months of experience working with end users to troubleshoot both hardware and software issues. 36 months of experience working in a second tier help desk environment. 36 months of experience in developing test plans and performing system level testing. 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.) 36 months of experience in conducting technical and end-user training in a classroom environment. 36 months of experience in developing technical documentation and training materials. 6 Months of experience in ghostingimaging hardware. 12 months of experience supporting Traffic and criminal software in a law enforcement environment. Bachelorrsquos Degree 12 months of experience in configuring and troubleshooting wireless devices. For immediate consideration, kindly Apply with copy of your updated resume with contact number OR Please feel free to reach out Don Miller at (Seven Zero Three – Four Two Nine – Nine Six Eight Eight) in case if you have any question