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Home*Counter Coordinator

RAL Supply Group, Inc.

This is a Full-time position in Fishkill, NY posted April 29, 2021.

Basic Purpose: To present and sell the company product lines, programs and services in an effective manner resulting in year over year growth which is consistent with the company forecast.

Functional Responsibilities:
Be acquainted in all of the key product lines Stay current on eclipse, know how to enter orders, search for orders and product and order special order equipment as needed Ability to pull product for orders and transfers Effective and courteous follow up and problem resolution for customer Ability to properly process Warranty claims and returns properly
Critical Duties and Responsibilities:
Sell and Service the customer so they want to return, be available, listen and help them make their business better.

Attends product and technical training Answer counter calls Assist with Shipping and Receiving, making sure all items are inspected and recorded correctly.

Reviews calling ques per managers instruction to follow up on customer orders Assist Branch Manager and Warehouse Manager in solving customer problems.

Performs cycle counts in a responsible manner once a month.

Enforces company procedures and policies for returns, damages, shortages and backorders.

Sweeps, cleans and neatens as necessary.

Annual physical inventory
Requirements and Qualifications:
Experience in HVAC/Plumbing Supply House (At least two years working back of house operations) Valid Driver’s License.

Please contact our Human Resources  department for more information or to apply.

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