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IT Process Analyst

Nesco Resource

This is a Full-time position in Painted Post, NY posted February 20, 2021.

• Resource will be responsible for operational administration of CMDB IT Asset Management System in ServiceNow. This would include responsibility for data accuracy, automation, discovery, configuration management, security and reporting for all assets in the CMDB.

• Primary responsibility is for managing daily requirements for the CMDB – data input, changes, updates, corrections and reporting from the CMDB.
• Coordinate with teams managing automated discovery processes for the CMDB through use of *** existing real-time tools in each technology environment.
• Enhance *** automation regarding assets being entered in or updated in the CMDB.
• Support for Service Line Managers for asset field definitions, attributes, characteristics and data content for all CMDB assets in the IT Service Lines.
• Interaction with all site IT personnel related to physical inventory requirements or validation at ~160 global *** locations.
• Develop, improve and enhance technology management information reports and ServiceNow dashboards reporting on accuracy and completeness of CMDB data.

• Bachelor’s degree in IT, Finance or related technology field.

• 3 years of IT or related experience.
• Enterprise IT experience – have supported or worked on technology lifecycle refresh programs or inventory programs in some capacity for one of the key technology areas – workstation, server, storage, network, security, database or applications.
• Familiarity with *** Incorporated business segments.
• Work experience and knowledge on financial capitalization, depreciation and amortization procedures in *** or similar company.
• Experience working in ServiceNow, PeopleSoft or SAP a significant benefit. Must have strong working knowledge of Microsoft Excel.
• Experience working with Managed Services and/or SaaS application providers.

• Strong teamwork and collaboration skills.
• Strong written and verbal communications skills. May be interacting with individuals through written or verbal communications where English is not their native language.
• Ability to continuously prioritize and multitask work efficiently.
• Effective planning skills, with ability to handle changing priorities.
• Ability to interact with international teams across multiple initiatives that span various lines of business, geographic borders, time zones, and cultures.

• Ideal candidate would be someone who has *** IT knowledge and experience who has worked with *** business and sites, particularly manufacturing sites, on IT inventory management in one or more technology areas.
• Candidate should have technical understanding of application platforms (including databases), hardware platforms (including firewalls, server, storage, workstation and network infrastructure) and virtual server environments.

• Travel
• No travel will may be required.

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.