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Senior Product Owner – CRM Operations

IKEA North America Services, LLC

This is a Full-time position in Amsterdam, NY posted August 29, 2021.

Job descriptionWHY WE WILL LOVE YOUWe believe you are passionate about being at the leading edge of technology, innovation and customer-centric product development.

We believe you appreciate strategic thinking and turning software engineering trends into practice.

You are motivated by working in an agile environment and being open to change.

You keep learning and are hungry to create the future.

Moreover, you get energized by being a true leader and working both independently and across functions in a truly collaborative way.

Of course, you share and live the IKEA culture and values.To be successful you should have proven experience in product management either as a Senior Product Manager/Owner or a Lead Product Manager/Owner.

In this role you have a minimum of 5 years leadership experience in best-practice digital product development as well as experience managing Product Owners/Managers.

You have demonstrable experience in setting a clear vision for your area, working in an Agile or DevOps working set-up, proven analytical skills and experience making decisions based on hard and soft data.

We believe you have strong communication skills with business and technical stakeholders and a true team player with strong collaboration skills.

Furthermore, you should have strong business acumen and strategic/commercial mind-set and we also see that you have knowledge and experience working with various technology platforms.

As a person you enjoy working at a high pace with many international stakeholders, taking key decisions as a true leader that will protect our users and result in an outstanding impact for IKEA.You have knowledge in following areas:Extensive knowledge of enabling push and triggered campaigns across multiple owned and third-party channels, for multiple countries, finding the right balance between self-service and centralised scalable operations.Being comfortable leading, coaching, and empowering Product Owners/Managers in your team by setting a clear direction and an environment of trust and mutual respectExtensive knowledge of product discovery techniques, like customer development programs, persona development and qualitative/quantitative user research methodologyKnowledge of the technology landscape in eCommerce and customer engagementWell versed in stakeholder management and exerting influence without authorityProven track record of having effectively created and owned product vision, product strategy and roadmapsExtensive experience with agile development practices, particularly owning and running specific agile events such as backlog refinement and sprint reviewsExtensive experience in developing/writing user storiesBring in a data-driven approach to decision making, both in day-to-day management and in making strategic trade-offsA DAY IN YOUR LIFE WITH USOn a day-to-day basis you will be instrumental for us to deliver a streamlined communication experience with our customers, where we enable 30 countries to send the right message to the right audience, in a way that supports a self-service approach while avoiding repetition of the same tasks.

This needs to be done while maximising the efficiency of our use of third-party platforms such as Salesforce, and keeping a clear focus on measuring impact and the usefulness of our messages.You will define the vision and strategy to support several product teams within the Customer Communications area.

By working with your team as well as cross functionally with engineers, designers & specialists you will provide a convenient and delightful experience for our customers.

By testing and explorations, you will constantly identify opportunities to grow and deliver value to our customers & IKEA.As Senior Product Owner you will also manage, coach & mentor product owners and specialists within the same product domain.As a Senior Product Owner with IKEA’s Customer space you will:Develop end to end global product vision and strategy in collaboration with key stakeholders for products within the Customer Communications spaceDeliver business outcomes (growth & engagement) by experimenting and continuous development of products and making trade-off decisions as needed.Actively manage KPIs and how to measure success, including prioritizing based on business goalsBe a subject matter expert for product teams, providing insight, context and additional information as needed to help understanding of what is required.Engaging with your UX and Analytics counterparts regarding resources and functional expertise required in the agile teams.In this role you will report to a Group Product Manager/Director within our Customer Engagement domain.This role is based in Malmo, Sweden or Amsterdam, NetherlandsTOGETHER AS A TEAMAt IKEA we believe in people and that we are always better together.

Within Group Digital we set the digital agenda to keep IKEA leading in an uncertain and fast-moving environment.We drive the development, provision and operation of our digital products and services using new and existing technology and agile delivery methods to deliver at pace.

At the same time, we provide a home for digital skills to both develop and extend the technical, people and business skills needed to ensure continuous development and growth of our digital capability.QUESTIONS AND SUPPORT?

LET’S CONNECT!If you have questions regarding the recruitment process or other practicalities, please get in touch with recruiter Jamila Harmal at jamila.harmal1@ingka.comWe are looking forward to receiving your application and will review candidates continuously, so please submit your application as soon as possible but no later than the 15h of September 2021.As you might know, in Sweden it’s common to take a few weeks of holiday during July-August, most people take over multiple weeks in a row; at IKEA we are no different.

We believe in a healthy work-life balance and encourage our co-workers to take time to relax, recharge, and unwind.

Because of this great benefit we might take a bit longer to get back to you during summer, we look forward to learning more about you!