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Sup, Operations


This is a Contract position in New York, NY posted August 24, 2021.

POSITION SUMMARY: As a Supervisor in the Indiana fulfillment center operation, prospective job candidates will be expected to pursue all aspects of their position with energy, drive and a “can do” attitude.

Candidates must display resourcefulness in not “just trying”, but in actually overcoming obstacles.

Supervisors are responsible for meeting established customer service and quality standards.

They must meet Key Performance Indicators that include achieving cost targets as well as departmental productivity.

Candidates are also responsible for ensuring the physical work environment is maintained at a safe and aesthetically acceptable level.

A critical aspect of the position is the ability to engage with associates in a way that ensures they feel valued and will consider FULLBEAUTY Brands as an employer of choice.

Supervisory candidates must promote a fun, fair and open environment that encourages teamwork by actively engaging with associates at least 80% of their day.

DUTIES/RESPONSIBILITIES: Manage department quality to ensure all orders are shipped 100% accurate.

Customer service and quality are the first focus of a Supervisor.

Meet and exceed expected Key Performance Indicators that include: customer service metrics, safety, cost and work in process carryover.

Responsible for identifying and correcting safety hazards in areas of responsibility.

Creating a safe work environment and a safety mindset among team members.

Addressing all safety issues and concerns throughout the operation.

Retain staff through engaging with employees and ensuring they feel valued.

Train, develop and mentor hourly staff to drive career growth for your team members.

Promote a fun culture and an open environment that promotes teamwork through the facility.

Maintain effective communication with all levels of the organization, throughout numerous departments (HR, Building Services, IT, Engineering, Logistics, etc.) Understand business priorities while anticipating and addressing potential challenges.

Meet assigned deadlines for projects.

Drive innovation, proactively look for and identify operational constraints while working to eliminate them.

Develop a work environment that welcomes change, accepts challenging the norm and drives innovation.

MINIMUM QUALIFICATIONS: Bachelors in Supply Chain Management, Operation’s Management, or equivalent.

Previous supervisory and/or leadership experience preferred.

Knowledge of labor relations and experience working in a union environment preferred.

Ability to maintain a professional demeanor in interactions with all levels of associates.

Operations Supervisor (Continued) Strong interpersonal skills to include teambuilding and conflict resolution.

Bilingual in English/Spanish or English/Burmese or Chin is a plus.

Ability to anticipate and identify problems and develop solutions quickly.

Strong verbal and written communication skills.

Quantitative skills necessary to managing a budget, analyzing problems and measuring productivity and operational performance.

Interpersonal skills to effectively interact with all levels of the organization, from bargaining unit associates to mid-to-higher level management.

PC skills to the intermediate level in Microsoft Office (Word, Excel and PowerPoint), plus capability to effective use email (Lotus Notes or Outlook), ADP eTime, Ability to set priorities, plan and organize duties and tasks and manage time effectively.

Team player with the ability to put the goals of the organization over their individual team goals.

Capable of understanding and effectively managing/controlling an operational budget 06022021