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Care Delivery Tele Sales Agent- Work at Home Nationwide (bilingual English/Spanish preferred)

Humana

This is a Full-time position in Albany, NY posted April 29, 2021.

**Description**The Care Delivery Tele Sales Agent conducts selling activities related to inbound and outbound calls within a care delivery setting.

The Care Delivery Tele Sales Agent work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.**Responsibilities****Position Summary**+ Reporting to the Manager of the Telephonic Sales Team, the Telephonic Sales Agent will focus on converting prospects to patients of PIPC through receiving inbound calls and making outbound calls.**Roles & Responsibilities**+ Responsible for converting Medicare eligible callers to become patients during telephonic conversations+ Receive inbound calls from prospective PIPC patients to educate and provide them with the PIPC value proposition and the benefits and features of being a PIPC member; act as the first point of contact with Humana+ Proactively anticipate member needs and questions in order to provide guidance and stellar customer service+ Team with community engagement managers and field sales agents to understand deep knowledge of market specifics and partner together in sales+ Convey value-added information in a conversational format to allow prospects to make informed decisions+ Foster a competitive, sales mindset, enabling the business to grow+ Document and modify contact notes across multiple CRM systems as necessary to properly document interactions with prospects and patients+ Maintain and update knowledge repository and FAQs for designated market+ Achieve and maintain performance levels to established standards+ Utilize job knowledge and experience to provide creative ideas to the team to improve the process, techniques, and member experience+ Flourish within a Telephonic Sales environment where performance metrics are closely monitored to ensure that quality and productivity standards are maintained while working independently+ Retain confidential information and protect both member and company assets+ Perform general customer service tasks for callers as needed**Required Qualifications**+ High school diploma or G.E.D.+ Experience in a previous sales role; excellent sales demeanor+ Experience communicating in a thoughtful manner towards an audience of cultural and age diversity+ Experience in effectively and clearly communicating, using the English language, in oral and written formats+ Possess a firm understanding of Outlook, Microsoft Word & Excel, and the Windows operating system+ Ability to multi-task using multiple PC based systems to gather information while simultaneously communicating with customers+ Comfortable working within a sedentary and telephone intensive environment+ Experience in a role that requires active listening skills**Preferred Qualifications**+ Bilingual English/Spanish (read, write and speak)**Scheduled Weekly Hours**40