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Customer Scheduling Service Representative – Secaucus, NJ

UnitedHealth Group

This is a Contract position in Chestnut Ridge, NY posted November 19, 2020.

Combine two of the fastest-growingfields on the planet with culture of performance, collaboration and opportunityand this is what you get. Leading edge technology in an industry that’s improvingthe lives of millions. Here, innovation isn’t about another gadget, it’s aboutmaking health care data available wherever and whenever people need it, safelyand reliable. There’s no room for error. Join us and start doing your life’sbest work. (sm)PrimaryResponsibilities:* Answers all phone calls from 3 phone ques (scheduling, highpriority, and overflow)* Intakes all demographic information for new patients* Works with incoming referrals* Updates demographic information for existing patients* Collects insurance information* Requests medical records from the pcp / referring physician fornew patients* Schedules / Reschedules / Cancels patient’s appointments* Routes calls throughout the office to the appropriate department* Relays messages from patients to the appropriate individual* Intakes consultation requests from physicians for the on callphysician* Follows up on consultation requests until request has beencompleted* Works the at your service web site for the HPN referrals* Acts as a back-up for the department assisting in scheduling,incoming referrals and phone callsYou’ll be rewarded and recognizedfor your performance in an environment that will challenge you and give youclear direction on what it takes to succeed in your role as well as providedevelopment for other roles you may be interested in.Required Qualifications:* High school education or equivalent experience* 1+ year(s) of call center experience* Good customer service skills* Time management skills* If you needto enter a work site for any reason, you will be required to screen forsymptoms using the ProtectWell mobile app, Interactive Voice Response (i.e.,entering your symptoms via phone system) or a similar UnitedHealthGroup-approved symptom screener. When in a UnitedHealth Group building,employees are required to wear a mask in common areas. In addition, employeesmust comply with any state and local masking orders.PreferredQualifications:* Experience in a healthcare settingCareers with Optum. Here’s theidea. We built an entire organization around one giant objective; make healthcare work better for everyone. So when it comes to how we use the world’s largeaccumulation of health-related information, or guide health and lifestylechoices or manage pharmacy benefits for millions, our first goal is to leapbeyond the status quo and uncover new ways to serve. Optum, part of theUnitedHealth Group family of businesses, brings together some of the greatestminds and most advanced ideas on where health care has to go in order to reachits fullest potential. For you, that means working on high performance teamsagainst sophisticated challenges that matter. Optum, incredible ideas in oneincredible company and a singular opportunity to do your life’s bestwork.(sm)Diversitycreates a healthier atmosphere: UnitedHealth Group is an Equal EmploymentOpportunity / Affirmative Action employer and all qualified applicants willreceive consideration for employment without regard to race, color, religion,sex, age, national origin, protected veteran status, disability status, sexual orientation,gender identity or expression, marital status, genetic information, or anyother characteristic protected by law.UnitedHealthGroup is a drug-free workplace. Candidates are required to pass a drug testbefore beginning employment.Job Keywords: Customerservice; call center; scheduling; healthcare, Secaucus, NJ, New Jersey