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Telecom SME (Subject Matter Expert)


This is a Full-time position in Brooklyn, NY posted January 10, 2022.

Telecom Subject Matter Expert – Government NG911 Project – ONSITE (Brooklyn, NY)!!!

Duration: 2 years+ contract (multi-year project)

Location: Brooklyn, NY 11201 (few blocks from subway station at walking distance)

Hired Telecom SME will be responsible for leading NG9-1-1 Telephony tasks necessary for deploying all the relevant NG9-1-1 technologies such as IP-PBX, VOIP, SIP, digital voice and supporting Public Safety Network groups on technical troubleshooting and integration issues.


  • Manage and oversee the execution and delivery of all aspects of the telephony components of the NG911 system to replace the current E911 system.
  • Incorporate applicable federal, state, and professional organizations’ standards, guidelines, and best practice for a NG911 system.
  • Identify potential impacts to the current E911/PSAC operations, and any associated Police, Fire, Emergency Medical or other NYC operations.
  • Provide support for telephony designs and configurations between the NG911 system and all external telephony components and systems.
  • Review and assess Call Handling telephony requirements and proposed integrations.
  • Vendor and service provider engagement and review of product and services.
  • Assist in daily management of Public Safety Network Topology

Required Skills & Experience:

  • Minimum 12 years’ experience in a particular technical and/or business application, product, platform or methodology.
  • Min 4 years’ experience VIOP/Standard PBX Voice (ex. Nortel, Avaya)/SIP with related certifications.
  • Experience in methods and best practices in detailed engineering of voice/IP-PBX/VOIP systems.
  • Experience and familiarity with service provider voice and data transport system and technologies. (Fujitsu, Cisco, Tellabs, Ciena).
  • Bachelor’s degree in Electrical Engineering, Computer Information Systems, Electronics, related field, or 10 years’ experience in this role.
  • Strong skills set to lead technical calls with vendors and internal groups.
  • Deep knowledge and experience with SIP.
  • Technical writing and documentation skills.