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Assistant Vice President, Operations Management

CTI Education Group

This is a Part-time position in New York, NY posted February 20, 2021.

n n nn Job Description
– Assistant Vice President, Operations Management (267103) nn nn Federal Reserve Bank of Richmond nn n Primary Location n nn n Other Locations n GA-Atlanta, TX-Dallas, NY-New York City, MO-St.

Louis, OH-Cleveland, IL-Chicago, CA-San Francisco, MA-Boston, MN-Minneapolis, PA-Philadelphia, MO-Kansas City nn nn n Full-time / Part-time n Full-time nn nn n Employee Status n Regular nn nn n Overtime Status n Exempt nn nn n Job Type n Experienced nn nn n Travel n Yes, 10 % of the Time nn nn n Shift n Day Job nn nn Job Sensitivity Tier II
– No Credit Check nn nn At the Richmond Fed, we’re driven by our mission to strengthen the economy and our communities.

We take great pride in what we do and it impacts everyday people every day.

nn nn When you join our team, you’ll become part of a culture that welcomes differences, cares about our communities, and empowers each other to lead from where we are to make things better. n nBring your passion and we’ll provide challenging and purposeful careers in a variety of fields, opportunities to grow and a wide range of benefits and perks that support your health and wealth.

It’s all part of what makes #MyRichmondFed a great place to work!

nn nn About the Opportunity  nn nn The Federal Reserve System will soon fully transition its human resources, finance and procurement technology systems to one integrated cloud-based platform using the WorkDay and SAP Ariba product solutions.

Once implemented, we will need to continue to be agile, embrace change and be willing to do things differently in order to drive adoption of the Enterprise Resource Planning (ERP) Program’s full capabilities and features, stay abreast of new capabilities, and sustain leading practices.  nn nn A visionary, influential leader and agent of change, the Assistant Vice President (AVP) for Operations Management will pioneer and mature the ERP Program’s ongoing operations management model with an unrelenting push toward delivering value through standardization and ongoing improvements aligned to business needs.

This role, with support and oversight from the ERP Executive, will be responsible for operationalizing and leading the core operational activities that span the products provided.

The AVP will oversee the Communications, Change Management, Solution Architecture, Service Desk, Program & Release Management, and Vendor Management operations.

The AVP will need to work collaboratively driving optimal service across the finance, human resources, and procurement business lines.

nn nn What You Will Do nn Work with the ERP Executive to launch the ERP Support Office in close coordination with the existing service providers to ensure smooth transitions, seamless hand offs, and clear roles and responsibilities.

Identify and select the right talent and diverse resources to establish and mature the Operations Management team.

Develop a strong talent pipeline and foster a culture to effectively support business needs.  Work with the ERP Executive to deliver on the mission and vision and maintain the technology within our guiding principles.

Direct responsibility for the Workday and Ariba technology platforms and operations (as part of the ERP), including Communications, Change Management, Solution Architecture, Service Desk, Program & Release Management, and Vendor Management.

Partner with finance, human resources, and procurement technology support areas and business leaders to align ERP Operations Management with business area strategies through a collaboratively developed roadmap focused on delivering increased business value with continual product releases.  Develop and manage the integrated product roadmap and adoption of new or evolving capabilities aligned with business strategies and needs.

Manage the process to prioritize and deliver competing demand priorities for the platform based on resource availability, business needs and dependencies.

Oversee vendor management of critically important vendors to build strategic partnerships, coordinate issue resolution and effectively manage supplier risks.

Accelerate change adoption through communication, training and change management activities across the HR, finance, and procurement disciplines.

Drive performance and accountability of Operations Management with established service level agreements, focused on business outcomes, as well as customer satisfaction feedback.

Partner with appropriate business governance groups to enhance the Operations Management business capability in alignment with enterprise IT strategy, architecture and principles.  Prepare and manage to Operations Management operational budgets as directed by the ERP Executive.

nn Qualifications nn Strategic leadership and management experience, with an established record of achievement within a matrix-style management structure made up of a diverse group of senior officials with diffuse and complex lines of authority (i.e.

National IT, lines of business, and Reserve Bank leadership) Experience in technology operations, cloud solutions, agile operating models, and product and vendor management.  Results-oriented with an unrelenting push toward delivering value through standardization and ongoing improvements aligned to business needs.

Learning mindset geared toward innovation and creativity for applying technology capabilities in new ways, necessary for both the delivery of effective technology, business solutions, and capabilities for the future.

Flexible and nimble leadership style that can shift quickly to new priorities and delivery of outcomes based on business needs.

A strong focus on the customer and attention to vendor relationships and associated management.  Proven change agent with flexible and nimble leadership style that can shift quickly to new priorities and delivery of outcomes based on business needs.

Accepting accountability and ownership for the product vision and continuously adds value while establishing the trust and team empowerment to speed up time to market.

An ability to cultivate a strong management team through selection, training, and retention, and motivate management and staff to work collaboratively Persuasive and compelling communication skills, both orally and in writing Bachelor’s degree in applicable discipline or equivalent experience Demonstrates mutual respect, embraces diversity, and acts with authenticity nn Discover the Reason Why So Many People Love It Here!  n nWhen you join the Richmond Fed, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:  nn Great medical benefits Pension and 401(k) with employer match Paid time off Employee resource networks Flexible work options Onsite amenities that make working here fun nn Other Requirements and Considerations nn Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict of interest rules and personal investment restrictions.

The Code is available on the About Us, Careers webpage at www.richmondfed.org.

Sponsorship is not available for this role.  Selected candidate is subject to special background check procedures.

Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications/experience.  Applications are reviewed on a rolling basis with the position open until filled.  nn The Federal Reserve Bank of Richmond provides equal opportunity to all individuals without regard to race, sex, color, religion, gender identity or expression, sexual orientation, national origin, age, disability, or genetic information.

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