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Associate Consultant

Hcl Technologies

This is a Contract position in Maryland, NY posted October 16, 2020.

NOT JUST A GREAT PLACE TO WORKA PLACE TO DO GREAT WORK JOB DESCRIPTION Business Line FT | ASSOCIATE CONSULTANT | Maryland Job SummaryLOCATION: MarylandDESIGNATION: ASSOCIATE CONSULTANTQUALIFICATION: Bachelors Degree in Computer Science is required**No less than 5 years of experience and in-depth knowledge of Linux architecture technologies and operations**Design and develop authentication, authorization and security technologies**Experience in Networking, Storage, Servers, Virtualization, and Data Center**Experience with configuration management, automation and orchestration tools and technologies**Provisioning/configuring required software onto servers, such as web servers and databases**Must have fluent English speaking skills to interface with PMs and customer**Must have excellent interpersonal skills in dealing with other teams, account team, PMs, peers and customer**Must be located in the Reston, VA area since they will be onsite with the customer**Prefer someone with prior IBM experience who can come up to speed quickly**Prefer US Citizen or US permanent resident(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident & problem management (3.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases (5.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.SKILLS: Technical Skills (APPS)-Framework – Linux-Linux