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Case Manager (Spanish-speaking)

Good Shepherd

This is a Full-time position in Brooklyn, NY posted February 17, 2021.

About UsGood Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!OverviewReports To: SENIOR PROGRAM DIRECTOR, Single Stop ProgramsLocation: 876 Schenck Avenue, Brooklyn, New York 11207Hours: 35 Hours/Week; Non-Exempt (Mon – Fri, 10AM – 6PM)Job Summary: The Case Manager assists participants with a wide array of social services including: screening for appropriate benefits, application and re-certification assistance for varied services and benefits, accessing affordable housing, applying for citizenship and other immigration services, escorting to appointments, referrals to public benefits agencies, advocacy for benefits and services, and community outreach to inform about the program’s services. The Case Manager will also work on the DYCD-NDA (Healthy Families) program providing similar services to the Single Stop services.Major Duties:* Conduct respectful, accurate, and timely intake, assessment, and service planning with all assigned program participants, entering information into required databases as indicated* Work in an ongoing manner with participants to provide benefits screenings, direct services, and referrals to address their immediate needs as well as longer-term concerns in order to help them achieve their goals and enhance their self-sufficiency* Provide advocacy, outreach, and make referrals to government agencies, social service providers, elected officials, and other programs on behalf of participants* Enroll 20 participants each quarter in the NDA- Health Families program.* Develop ISP plan with short- and long-term goals for participants enrolled in the NDA program.* Assist immigrant participants with completion of N-400, N-600, and I-90 applications and fee waivers to ensure family stability and permanency in the U.S.* Refer participants to in-house legal and financial consultants as needed, scheduling them in shared calendars* Collaborate closely with other GSS programs in East NY to ensure community residents benefit from Single Stop services and benefits* Perform related crisis intervention activities and escort participants to appointments as needed* Maintain appropriate use of on-line tracking and reporting tools and logs in order to program activities and outcomes* Compile data, complete statistical and written reports, and writ-up participant vignettes and outcome stories as requested by funders* Perform other duties as assignedQualifications:* Bachelor’s degree in related field preferred* Bilingual — English/Spanish required* At least one year of related experience with government benefits and/or counseling or case management in a community-based setting required* Must have good written and verbal communication skills* Must be able to work evenings until 6 PM* Must be willing to work using a strength-based, youth and family development approachAdditional InformationGood Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.