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Product Manager – II


This is a Full-time position in New York, NY posted January 10, 2022.

Lead Experience Manager

Job Duties:

• Support the development lifecycle of transformation initiatives by defining solution requirements (user stories) and driving those requirements through the delivery process.
• Develop agile epics, themes and user stories to support development.
• Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, UX Design, Business Transformation and other organizations.
• Analyze product performance and A/B tests and define further improvements.
• Dream up how we can conversationally serve our customers from an account and sales perspective.
• Collaborate with UX on Design Sprints.
• Run Discovery sessions and biweekly agile sprints; leading new product launches and product re-designs for optimal customer experiences.
• Organize feature backlog to optimize delivery in alignment with business priorities.
• Prioritize productionizing customer feedback; utilizing customer focus groups, usability studies, workshops, industry best practices, and customer calibration calls to continuously optimize the customer experience.
• Identify, triage, and prioritize production bugs.
• Develop reports that provide an overview of product performance.

You’ll need to have:

• Bachelor’s degree or four or more years of work experience.
• Six or more years of relevant work experience.
• Six or more years of relevant product management experience.
• Willingness to travel.

Even better if you have one or more of the following:

• Master’s degree.
• Capability of independent thinking, strong collaboration and partnership skills, and attention to detail.
• Ability to build strong collaborations with a diverse set of customers and stakeholders from across the business. Ability to influence without authority.
• Experience working in a large, diverse company where implementing change requires efficient communication and dynamic thinking.
• Knowledge of the tenets of segmentation and personalization capabilities to consider highly personalized experiences.
• Knowledge of the use of research and A/B testing to optimize digital experiences.
• Agile certification and/or experience working in an Agile environment; experience with Product Development/Management tools (Jira / Confluence).
• Agility to quickly understand various technology platforms and internal systems.
• Experience in journey mapping, design thinking and service design.
• Knowledge of web content best practices including UX disciplines.
• Written and verbal communication skills.