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Program Manager


This is a Full-time position in New York, NY posted January 10, 2022.

Client Domain/Industry: (Utility Services) – Experis, a opportunity for ManpowerGroup company has an exciting contract for a Program Manager. This position is a 6+ month contract for one of our key clients.

Role: Program Manager

Location: New York, NY

Job Description:

  • We are seeking a motivated, strategic Product Manager who is ready to put the customer first and demonstrate mastery of end-to-end customer journeys and how to design experiences and products that people love and that also deliver clear business outcomes.
  • As part of the Global Comms Servicing Delivery team within Digital Servicing, this person will collaborate across business stakeholders to identify the roadmap for servicing capability for a particular business unit.
  • The person in this role is expected to maintain & groom the backlog with the help for business stakeholders.
  • The Product manager has to act as a link between stakeholders, and Teams (like scrum, Kanban, testing) to support the operational excellence.


  • Manage the Lean Portfolio management model to meet the enterprise Business agility
  • Partner with stakeholders to understand the prioritization
  • Maintain Product roadmap/backlog for the business unit
  • Appropriately identify and raise risks, challenges, opportunities to advance the team
  • Lead and mentor associate product managers / analysts
  • Enable cross-functional collaboration with relevant teams within the product scope
  • Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria


  • 3-4 years of experience in Product Management and/or Product Development
  • Experience with Servicing or Digital Experiences a plus
  • Agile SAFe experience a plus
  • Highly motivated and passionate for creating best-in-class products and customer experiences
  • A proven ability to define clear customer needs and features and gain buy-in and confidence at multiple levels of the organization
  • Experience delivering new experiences and business metrics with a customer-first mindset
  • Experience working with Engineering and process teams
  • Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive decision making, collaboration and alignment
  • Ability to build strong relationships with key business partners and stakeholders and take a proactive approach to collaboration