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Senior Manager, Transformation Office (Remote Eligible)


This is a Full-time position in New York, NY posted July 13, 2021.

As Senior Transformation Manager/Senior Manager, Transformation Office, you will be responsible for the oversight and delivery of multiple strategic, large scale initiatives within the Project Management Office (PMO). You will lead a team that works across the Customer Excellence organization to ensure transformation initiatives, resources, and deliverables are well defined, scoped, and executed. You will create a structure and cadence to drive accountability for evolving progress and share key updates to stakeholders and leaders as necessary.The focus of this role is to support organizational business transformation through execution of strategic programs as a part of the Customer Excellence PMO function.This role will report to the Head of the Customer Excellence PMO.You Will:* Partner closely with the CE leadership team to design the overall program execution plan and roadmap to drive implementation of initiatives across the six core CE transformation workstreams* Leverage your deep understanding of change management best practices to drive buy-in and adoption within CE and across the broader business* Develop a communications plan to ensure stakeholders are proactively updated on initiative progress, and to develop a strong CE brand through messaging across multiple channels* Document and track progress of transformation to centralized team functions against defined milestones. Proactively highlight blockers, track risks & issues, and provide a path to green or recommend mitigation plans* Work with CE leads to drive initiative prioritization and timelines. Provide support, coordination, and training to ensure adoption of new systems and business processes.* Lead the execution of PMO governance, reporting and review framework to provide a holistic view of all organizational project activity and KPIs* Update the leadership team on transformation status, risks, and issues, make recommendations and appropriately influence decisions* Maintain dashboards that report progress for weekly, monthly, and quarterly business reviews* Motivate and influence cross-functional teams to execute internal programs and initiatives supporting strategic and operational plans* Consult with senior and executive management and serve as a liaison to internal and external partners on organizational strategies* Perform other duties as assignedYou Have:* 5+ year experience, MBA or equivalent experience, and people management success* Ability to communicate effectively across written, verbal and presentation formats to a variety of audiences from project team member to Executive* Ability to develop a project schedule using work-breakdown techniques that lead to a defined critical path* Ability to design and document a project charter that includes scope, schedule, budget and risk management plan* Able to apply critical thinking techniques to analyze problems, develop solutions, build resource forecasts, or manage risk* Ability to lead the gathering of project requirements across a multi-function team* Ability to lead through influence to drive forward both the team and program* Ability to manage and facilitate team meetings and initiatives to effectively develop plans and achieve goalsPerks & Benefits:* 100% employer-paid medical, dental, and vision coverage for full-time employees* Equity – Restricted Stock Units (RSUs) Equity with all offers* Lucrative Employee Stock Purchase Program (15% discount)* 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)* Monthly stipend to support your work and productivity* 15 days PTO to start, plus Flexible Sick Leave* Up to 24 weeks of Parental Leave* Personal paid Volunteer Day to support our community* Opportunities for professional growth and development including access to LinkedIn Learning online courses* Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account* Teleworking options from any registered location in the U.S. (role specific)About SmartsheetSmartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description-if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative-join us!