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ServiceNow SAM/HAM Process Consultant


This is a Contract position in White Plains, NY posted June 21, 2022.

Cognizant is seeking a strong ServiceNow SAM/HAM Process Consultant for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. Job Description: 2+ years of experience with Asset Management process on ServiceNow HAM and SAM modules and 5-7 years working on a team as part of a large IT organization. Be the process expert in how to best support IT by using ServiceNow IT Asset Management products using ServiceNow best practices Driving IT specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders Lead customers in their efforts to take advantage of the ServiceNow IT Asset Management Solution’s standard capabilities in their efforts to improve their IT processes Lead customer design workshops focused on ServiceNow IT Asset Management functionality Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using ServiceNow standard materials and collateral Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Guides and advocates for the customer’s needs throughout the engagement Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes Prepare all customer-facing deliverables focused on process Juggle multiple and complex projects/initiatives Promoting continuous improvement practices for delivery/engagement materials Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request Qualifications: In order to be successful in this role, we need someone who has: Valid Work Authorization to work in US and should be residing in US At least five years of consulting experience for complex, global organizations Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an IT Service Delivery / Shared Services environment, while providing thought leadership to IT sponsors/stakeholders in solving business process and/or technical problems Proven experience in defining and deploying future-state IT processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology Strong understanding with leading IT and related systems and tools such as Flexera, SNOW Software, BMC, Microsoft, SCCM along with experience with Oracle, IBM, Adobe and Microsoft licensing models. Understanding of end-to-end procurement, request, allocation & reclamation process flows Ability to interact with customers in regard to contract management Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) Experience in providing Knowledge-Centered Service / Support using technologies Experience in analyzing and recommending IT strategies based on business priorities Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity Proven team player and team builder ***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service. **Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity. Salary and Other Compensation: The annual salary for this position is between $[130K – 160K] depending on experience and other qualifications of the successful candidate. This position is also eligible for Cognizant’s discretionary annual incentive program and stock awards, based on performance and subject to the terms of Cognizant’s applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: Medical/Dental/Vision/Life Insurance Paid holidays plus Paid Time Off 401(k) plan and contributions Long-term/Short-term Disability Paid Parental Leave Employee Stock Purchase Plan About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the US, Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.”