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Sr. Director, Franchise Sales – Remote


This is a Full-time position in New York, NY posted December 12, 2021.

Company Overview

Neighborly® is the world’s largest home services franchisor, focused on repairing, maintaining and enhancing homes and businesses.

The company operates online platforms that connect consumers to service providers in their local communities that meet their rigorous standards as a franchisor across multiple service categories at in the United States and in Canada. 

Neighborly® is an active member in the International Franchise Association (IFA), Canadian Franchise Association (CFA), British Franchise Association (BFA) and German Franchise Association (DFV) and is a founding company of the Veterans Transition Franchise Initiative (VetFran).

Neighborly was named to the 2019 Inc.

5000 most successful privately-owned companies in America.

Position Overview

The Selling Team Lead is responsible for all franchise sales activity related to the development of new locations for the brand(s) assigned in North America.

As the team leader, you will be responsible for coaching, motivating, and managing the Franchise Developers assigned to you, while you personally continue to actively produce units for your assigned brand.

You will also assist in creating the strategy for lead generation, approve territories, and assist in closing sales.

This role has critical impact to overall company revenue and profitability as well as being a key driver in Neighborly’s continued development. 

Primary Responsibilities:

  • Continue to produce active sales as a senior level Franchise Developer.
  • Coaching and mentoring team on a daily basis (i.e.

    listening to phone calls, helping close sales).

  • Manage team member goals to achieve brand new sale units, and work alongside VP/SVP to contribute to EBITDA and revenue goals.
  • Hold team members accountable to brand daily metrics and milestones.
  • Make calls to candidates for Franchise Developers.
  • Apply workable systems to be a resource and a student of internal and external capabilities.
  • Function as a member of our training team, teaching classes to internal team members and external candidates.
  • Host candidates/clients for dinners and other similar formal or informal meetings.
  • Travel to brand headquarters, trade/broker shows, and other assignments (up to 50% of the time)
  • Successfully communicate and work with brand presidents, officers, external contacts, and internal departments to perform responsibilities.
  • Maintain confidentiality of personal information.
  • Interface with others in a professional manner and be a trusted go to person.
  • Other duties and responsibilities as assigned.

Required Attributes:

  • Communicate clearly and precisely in verbal and written forms to subordinates and prospective candidates.
  • Good phone skills.
  • Extroverted personality and the ability to work in a sales environment.

    Strong self-image and very positive attitude.

  • Personality and behavioral characteristics that provide for an even-handed approach to problem resolution.
  • Desire and ability to organize the basic elements of projects and direct their overall successful execution.
  • Ability to follow a prescribed selling system.
  • Ability to work flexible hours (a non-typical Monday-Friday schedule), some evenings, 1 Saturday per month
  • Ability to work well under pressure and meet deadlines.
  • Must be able to lift a minimum of 25 lbs.

Education & Experience:

Education: Bachelor’s degree (B.A.) from four-year college or university preferred

Experience: Five (5) or more years related experience in sales and/or training; experience managing others is preferred but may not be required

Physical Requirements:

The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job.

The Associate should be able to stand, sit at an office space, see, hear and understand speech, communicate, lift computer equipment, supplies and materials, use office equipment and computers.

The Associate is exposed to typical office working conditions.

If requested by an applicant or employee, we may provide reasonable accommodations to enable individuals with disabilities to perform the essential job functions.

The above statements are intended to describe the general nature and level of work performed.

They are not intended to be construed as an exhaustive list of all duties required of personnel so classified.

We have the exclusive right to alter this job description at any time without notice.