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Sr. Product Manager

cxLoyalty

This is a Full-time position in NY posted February 15, 2021.

n n nn nnJob Descriptionnn nn cxLoyalty is a top loyalty solutions company partnering with leading global brands, including top credit card issuers and financial services companies to deliver innovative and industry leading rewards management programs.

We are looking for an experienced individual to join our product management team, owning our fraud monitoring and notification products.

n n In this role, you will be an industry thought leader, acting as the face of the product and fraud subject matter expert.

You will be focused on improving the customer experience, deploying new fraud prevention measures and ongoing development of the product.

Our Senior Product Manager is responsible for: n nn Determining the go-forward platform/product strategy and roadmap.

You’ll develop strategies and tactics to make the most of your product.

You’ll assist the marketing team in how we talk about our product, both internally and to our current and future clients.

Identify customer needs to define product/feature requirements.

You’re the hub for product, technology, analytics and business operations, connecting all teams throughout the entire project and product lifecycles.

Your job will be to gather requirements, develop and track to a strategy, and manage competing priorities.

You are responsible for securing funds for your projects by creating the business case.

All to support your vision for Rewards Shield.

Work directly with engineers and analysts.

You lead a team of software designers, developers and analysts to roll out new functionality, often in a matter of weeks.

If you can identify high impact product changes, we’ll get them to production quickly.

Lead complex, multi-disciplinary product and engineering projects.

You understand the full complexity of product decisions.

You can effectively advocate for new features beyond “Wouldn’t it be cool if…”.

You can turn incomplete, conflicting, or ambiguous inputs into solid action plans.

Beyond launching new changes, you obsess about continuous product improvement.

Drive projects to completion, on time.

You highlight risks and clearly communicate those risks to stakeholders.

You identify blockers and facilitate the removal of those blockers.

You manage communication of progress/status with our team, other project stakeholders, and senior leaders when necessary.

n n You are: Relentless /tenacious.

You don’t wait for someone to tell you what to do when you get to work Monday morning.

You have a personal view on what needs to happen for your product to improve and why.

You do whatever it takes to make your product and team successful, whether that means writing a QA plan or hunting down the root cause of a user’s frustration.

Ask questions.

You don’t take someone else’s word for it.

You’re inquisitive and feel comfortable asking engineer’s technical questions about architecture and product decisions alike.

(No, you don’t have to write code in this position).

You can will prioritize projects and features across a team’s competing demands, and remove blockers / dependencies to keep the team on track.

Comfortable juggling multiple roles.

Some teams have a product manager to think about big ideas and a technical manager to figure out implementation details and drive the project to completion.

But you can do both, right?

We operate in small teams to launch projects, and it’s usually more interesting for everyone involved.

Note: You don’t have to actually juggle to do this job.

Thoughtful.

You can balance big picture ideas against small detail so that the team can deliver complex and cross-functional projects, often with tight timelines.

You’re equally at home explaining your team’s analyses and recommendations to stakeholders as you are discussing the technical trade-offs in product development with engineers.

You are not afraid to be tough, but you strive to act with empathy and integrity.

Energetic.

You continually exhibit high energy and an ability to stay positive under pressure.

Must be a self-starter and able to work independently, as well as work in a team-oriented and fast paced environment.

A good communicator.

You must be customer focused and drive the organization to listen to the “voice of the customer” and provide products/solutions to enhance the overall customer experience and build brand loyalty, internally and externally.

Good communication is listening to more than just words and adjusting to your audience.

You know how to tell a story so that all audiences will understand what you are talking about n You have: n n A Bachelor’s Degree n n 2-4 years of experience managing cross-functional engineering projects at a fast-paced, high-growth environment in any industry n n Fraud service or loss prevention remediation experience n n An analytical and metrics driven work style.

You break down questions and concerns methodically to solve problems an organized way.

n n Project planning skills, an eye for details, and time management skills.

You will be balancing multiple concurrent projects and responding to ad hoc requests.

n n Product management experience at consumer internet / technology companies n n You possibly have: n n Knowledge of loyalty and incentive programs n n Experience with consumer or business commerce or account risk controls n n Knowledge of Artificial Intelligence and Machine learning versus rules based scoring engines n n n n  nn n n