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Technical Account Manager


This is a Full-time position in Walton, NY posted June 27, 2021.

Troops is Software-at-your-Service, designed with humans in mind.

It’s a revenue communications platform, a central nervous system for go-to-market teams that delivers the right information to the right people at the right time.

World-class brands like Slack, Twilio, DoorDash, Snap, and Stripe improve forecast accuracy, organizational transparency, and win rates with Troops.

It’s friendly: Troops delivers the revenue signals people need in the messaging apps that they love and feel comfortable using (Slack, Teams, SMS).

It’s (truly) codeless: Troops democratizes solution building, making it easy for anyone to build their own workflows to automate the signals they need.

What used to take days now takes minutes.

It’s personal: Troops knows who you are across systems and delivers contextually relevant signals to you where and when you need them.

It’s consumable: Troops sends bite-size, actionable pieces of data to aid, guide, and motivate the right behavior.

No more scrolling through pages and screens of data.

It’s visible: Troops sends signals that put the conversation where the people are, improving visibility and transparency, and spurring collaboration around the things that matter most.

What you’ll do:
Be a technical subject-matter authority on all of our products and successfully support the Customer Success team in demonstrating value to develop new/existing business or account strategy Be a strategic partner to Account Managers, removing technical blockers with urgency and jumping into expansion and upsell conversations when appropriate Lead discovery sessions with clients to understand/identify pain points and help guide them towards the right use cases based on their business goals and outcomes Design and develop implementation strategies through customer onboarding (discovery, use case development, configuration, etc) to ensure the successful launch of new Troops customers

What you should have:
Admin experience with Salesforce required 3+ years experience in technical pre-sales or support for a SaaS offering Strong expertise in APIs and integrations Proven success in helping customers make better choices Demonstrated creative problem-solving approach and strong analytical skills Confidence confronting daily challenges and obstacles in order to succeed