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Workplace Services Director

Madison Square Garden

This is a Full-time position in New York, NY posted April 8, 2021.

Overview Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues New Yorkrsquos Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production ndash the Christmas Spectacular Starring the Radio City Rockettes ndash and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty Essex and Catheacutedrale. More information is available at www.msgentertainment.com httpsnam05.safelinks.protection.outlook.com?urlhttp3A2F2Fwww.msgentertainment.com2Fampdata027C017CMatthew.Resnick40msg.com7C6fbb136da5da4875b8c608d7e2eef1e47Cf2c1e8475bd24ba2b5e4b529a645f31a7C17C07C637227388192999348ampsdataAgMYFpoJan2FCjPvQu8H2F2BASFglZuRbgY4wW2BtH1nuxs3Dampreserved0 . Role SummaryThe Senior Workplace Engineer is a member of the Workplace EUC organization. This individual is a member of a team responsible for the planning, architecture, and deployment of modern workplace technologies, as well as providing professional, proactive, and customer-focused support for existing workplace infrastructure (SCCMIntuneJAMF). This role requires a solution focused individual with a diverse range of skills including analyzing issues, organizing work plans for execution, business requirements gathering and documenting outcomes for future use. The position requires a person to have a ldquohands-onrdquo attitude and a customer service focus. This position will report to the Director ndash Workplace EUC and will play a critical role in transforming the Modern Workplace experience of the Madison Square Garden Company. Specific FunctionsActivities Summary Operate and Maintain Microsoft SCCMIntune environments Serve as Tier 3 point of escalation for complex end user computing related issues Perform Patch Management, application packaging distribution and OS deployment (Autopilot) Evaluate Workplace needs and deliver solutions using MSFT Modern Workplace Architecture (OneDrive, SharePoint, Teams, etc..) Liaise with other Technology teams and vendors to conduct advanced troubleshooting of issues effecting multiple end users when required. Participate in special projects and performs other duties as assigned. On-call availability to respond to Tier 3 escalations and flexible work schedule to respond to the project needs of the business. Qualifications 8-10 years overall IT experience 3-5 Years of engineering Modern Workplace Technologies (MSFT Teams, SharePoint, O365) Solid understanding of Microsoft O365 Roadmaps and future changes for productivity tools to ensure a smooth transition and implementation with the MSG Workplace Preferred product experience includes Windows 10, MacOS, JAMF, Microsoft 0365, Microsoft Intune (End Point Manager), Tanium, Microsoft Teams Associates degree or equivalent experience SUPERVISION Position is that of an individual contributor but may be asked to lead matrixed project teams. SPECIAL REQUIREMENTS OF THE JOB Candidate selected will have to travel several times throughout the year to other business locations. EducationCandidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role. EEO StatementAt MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. Join Our Talent Community No time to apply? Take a minute to drop us your information httpscareers-msgentertainment.icims.comconnect?backintroampiniframe1amphashed-435713599 and become part of our talent community!